FREQUENTLY ASKED QUESTIONS
You’ve got questions — we’ve got answers.
Can’t find what you need? Contact us today!
WHAT CAN I EXPECT FROM MY FIRST APPOINTMENT?
During your first appointment, you can expect that your practitioner will ask you a lot of questions to gain an understanding of your presenting injury or condition, plus to gauge your overall health and wellbeing.
Depending on your condition your practitioner will conduct a physical examination which may involve doing certain movements or tests. If you are seeing one of our Physiotherapists, Osteopaths, Podiatrists, Myotherapists, or Massage Therapists there will be an element of hands-on assessment, where they will palpate and examine areas of the body that are related to your condition.
During our movement-based therapies, you may have different testing such as strength testing or heart rate monitor testing.
Depending on the service you are seeking your first appointment may involve treatment therapies including exercise therapy or hands-on manual therapy.
Each client can expect to leave their first appointment with a clear plan of what is involved to reach their health goals. You may also have some ‘homework’ including exercises or lifestyle changes to implement prior to your next session.
WHAT DO I NEED TO WEAR/BRING?
If you have any scans, reports, or referrals from other health care practitioners please bring these to the session.
For our clinical pilates session, wear exercise gear, plus a pair of pilates ‘grip’ socks (you can purchase from our wide range of Move Active socks within the clinics).
For our manual therapies session, some practitioners may require you to expose areas of skin to get the best out of the treatment (for example if massage therapy is required).
DO I NEED A REFERRAL?
You don’t need a referral to attend or book a session at AMBB. You can gain a Medicare referral from your GP under the Chronic Disease Management plan which entitles you to a rebate on five allied health sessions per year, you can claim this rebate on-site at our clinics.
We do accept referrals from third-party insurers such as NDIS (self-managed), Veteran Affairs, TAC, Workcover.
CAN I USE PRIVATE HEALTH INSURANCE?
Many of our services are offered under ‘extras’ in private health insurance policies. Each private health insurer offers different policies for different services, it is best to contact your insurer to find out what rebates you are entitled to. You can claim your private health insurance rebate on the day of your appointment at our clinics.
Please note that 1:4 osteopathic group clinical rehabiliation (pilates style) cannot be claimed on the spot within our clinic.
CAN I CLAIM MY 1:1 AND 1:4 CLINICAL EXERCISE SESSION THROUGH PRIVATE HEALTH ?
1:1 Clinical Exercise sessions are claimable when conducted by our physiotherapists and osteopaths. 1:4 sessions are claimable when conducted by our physiotherapists.
If you are intending to claim, we recommend checking with your private health insurer prior to booking your initial session, so you can select the appropriate clinician
DO I NEED TO DO A 1:1 BEFORE JOINING A CLINICAL REHAB GROUP CLASS?
Yes. We require you to book an appointment with one of our practitioners prior to attending a group class. Our 1:1 appointments involve a full-body screening, which enables us to establish any areas of injury, imbalance or weakness. This ensure you get the most out of your sessions.
DO YOU HAVE GIFT VOUCHERS?
Yes, we have gift vouchers available to purchase from our website.
WHO LEADS THE 1:4 AND 1:1 CLINICAL REHAB?
We have Physios , Osteos and Myotherapists that lead our clinical rehabilitation sessions.
If you are rehabilitating from pain or injury, we recommend booking in with an allied health professional (osteo or physio).
WHAT IS THE EXPIRY ON CLASS PACKS?
1 casual class have a 2 month expiry from date of purchase. $43
5 packs have a 3 month expiry from date of purchase. $215
10 packs have a 4 month expiry from date of purchase. $430
20 packs have a 6 month expiry from date of purchase. $860
WHAT DO I NEED TO KNOW FOR MY FIRST CLINICAL REHAB (PILATES STYLE) CLASS?
Appropriate clothing is important for pilates! We recommend tights, leggings or shorts and either a t-shirt or singlet top. Although most clients prefer to train in bare feet, socks are most welcome. We sell socks at the studio. Please avoid wearing zips as this can damage of machines.
Please arrive 10 minutes early to your first class. This is so you’ll have time to familiarise yourself with the studio. Meet with the class and have a quick run down on the reformer bed you will use during class. If you’re late to your first class you might not be able to train. No mobile phones during classes (please be respectful to others).
WHAT IS INVOLVED IN A CLINICAL REHAB CLASS?
Our classes are conducted by our physiotherapists and osteopaths. There is a maximum of 4 people in each class, to ensure optimal supervision and correct technique at all times. Each client will be continuing their personalised program established during their sessions with their clinician, which will be continually revised and progressed as you advance.
MOBILE PHONES:
Out of respect to others please turn your phones off or to silent.
INDIVIDUAL RESPONSES
Every individual has a unique rate of healing and response dependent on many factors, such as general health, co-morbidities, periods of adequate rest, age, genetics, etc. If you are concerned about your response to treatment, you are encouraged to discuss this with your health care professional.
REFERRALS
Word of mouth referrals are a great compliment and ensure the success of this clinic. We greatly appreciate your referrals of family and friends. Furthermore, if you have suggestions, comments, or complaints, we encourage you to inform our staff or submit in writing.
QUESTIONS OF A PERSONAL NATURE
Your physiotherapist may ask personal questions relating to your injury and how your injury impacts on your ‘activities of daily living’. The more information you provide, the more likely it is that the physiotherapist can provide effective treatment. It is your choice as to what information you choose to provide. If you feel uncomfortable with any question, please let the physiotherapist know and they will cease. Our staff adheres to the privacy and confidentiality act, but also understands the trusting relationship that is required for such disclosure of your personal information, and endeavour to treat this material with the upmost respect.
ACCOUNTS/FEES
Private patients are required to cover their fees at the time of service. We have installed HICAPS facilities for automatic and instant health fund claims to make this easier for you. TAC and DVA clients’ accounts will be sent directly to the appropriate body as required. Clients with Work Cover Claims are required to pay in full and we will provide them with an invoice and receipt to be reimbursed by their insurer or employer. Clients with Care Plans (CDMS) are required to pay in full and Medicare rebate can be processed at our clinic if you hold a debit card.
PHYSICAL CONTACT
During the examination, assessment, and treatment it may be necessary for your health care professional to make a physical contact. Your health care professional will ask your permission before making physical contact with you in any way. Wherever possible, contact will be made using a towel or other forms of screening. (e.g., a gown). Physical contact requires your express consent. You may withdraw consent at any time at which point, all physical contact will cease immediately. Please inform your health care professional you feel uncomfortable at any time.
CHILDREN AND MINORS
For the treatment of a minor this form must be signed by a custodian. Presence of a parent or caregiver is requested for anyone under the age of 16 years receiving treatment.
SUBSTITUTED CONSENT
Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authoriSed to provide such consent. Evidence of legal authoriSation is required in such circumstances.